Return Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may return it within 1 week of receipt, provided the item is unused, unopened, and in its original packaging.
Return Process: To initiate a return, please contact our customer service team at purplleface@info.np with your order number and reason for return. We will provide you with instructions on how to return your item(s).
Refunds: Once we receive your returned item(s) and inspect them to ensure they are in their original condition, we will process your refund. Refunds will be credited to the original payment method used for the purchase within 7-8 days. Please note that shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges: If you wish to exchange a product for a different item, please follow the return process above and place a new order for the desired product. Exchanges are subject to product availability.
Non-Returnable Items: Certain items are non-returnable, including but not limited to:
Gift cards
Sale items (unless defective)
Personal care products (if opened)
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at purplleface@info.np with details and a photo of the damage or defect. We will arrange for a replacement or refund as appropriate.
Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item received). We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
Changes to Return & Refund Policy: We reserve the right to modify this Return & Refund Policy at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new policy.
Contact Us: For any questions or concerns regarding our Return & Refund Policy, please contact us at purplleface@info.np.
